Bible League International is seeking candidates for an IT Technology Support Specialist for our Crete, Illinois office. Bible League comes alongside local churches and ministries to equip them for Bible-based evangelistic outreach, discipleship, and church
planting. Bible League helps to grow God's Kingdom across the globe through Bible translation, Bible-based literacy, Bible learning programs, and building the Church.
Position Summary
Provide technical expertise, guidance, and support to users. Identify, research, and resolve technical problems with PCs, laptops, and network connections. Respond to service requests submitted via problem tracking software, telephone calls, e-mail, voice-mail,
and verbal requests.
Essential Duties
- Configure, install, and set up PCs and laptops (hardware, operating system, network connection, and appropriate software.)
- Provide hardware technical support for PC, laptop, and network users (trouble-shooting, client system maintenance, etc.).
- Provide software technical support (loading software, assisting with applications, e-mail, trouble-shooting, etc.).
- Install/relocate hardware, box and ship equipment and work with cabling.
- Work with the Cisco Call Manager and Unity voicemail system, as needed, to support staff requests for adds, moves, and changes or other programming as directed by the Technical Services Manager.
- Assist with maintaining hardware inventory information in the asset management software.
- Assist with and provide technical expertise over all audio/visual (AV) equipment, and provide support as needed. This will include set-up, operate, and take down AV equipment as needed throughout the organization, as well as provide post production
support of audio and video files.
- Perform projects and tasks as directed by the Technical Services Manager.
- Work on special projects, when not performing other Technical Support duties and as time permits.
Qualifications
- Must be a Christian, having a personal relationship with Jesus Christ. Must also agree with our Statement of Faith and conduct his/herself in a Christ like manner.
- A combination of 3+ years education and/or IT technical experience related to computer hardware, Microsoft Office software, and networking is required. A+, Net+, or CCNA Certifications preferred.
- A strong background with using and configuring Microsoft Windows 7 Professional, Windows 8/8.1, and Apple OSX operating systems for a Windows server environment.
- A strong background with using and configuring mobile operating systems such as Apple iOS, Android, Windows Mobile for the enterprise.
- Experience with rebuilding a PC with regard to reloading an operating system, reloading appropriate software, and reloading data files.
- An understanding of Cisco hardware and experience with Cisco firewalls, switches, access points, and IP phones.
- Working knowledge of network connectivity and IP Addressing
- Proven analytical and problem solving skills.
- Strong interpersonal skills with the ability to establish and maintain cooperative and effective working relationships with all levels of staff. Must have a customer service focus with a genuine desire to help users.
- Proven verbal and written communication skills and ability to work as part of a team.
- Ability to work independently and be self-motivated with a minimum of supervision; be highly organized and able to effectively prioritize responsibilities.
- Position requires mobility and agility in office environment to include standing, bending, climbing ladders, lifting and carrying up to 50 lbs. This position requires more physical activity than most office positions.
- Effective listening skills with positive attitude, trainable and coachable with strong work ethic.
- Ability to travel by land and air to other office locations within the USA or internationally as directed by the Technical Services Manager.
If you are interested in this opportunity, please email a cover letter and resumé to HR@bibleleague.org. Please include Ref. ID#2014-24-ITSS in the subject line. Thank you for your interest.
Pursuant to the Civil Rights Act Section 702, Bible League International has the right to and will only hire candidates who agree with Bible League International's Statement of Faith and profess Christ as their personal Lord and Savior.